Terms

Terms

Important Disclaimers

Mammothoutlet.ca does not promise that the site will be error free, uninterrupted, nor that it will provide specific results from use of the site or any content, search or link on it. The site and its content are delivered on an “as-is” and “as-available” basis. Mammothoutlet.ca disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. Mammothoutlet.ca will not be liable for any damages of any kind arising from the use of this site, including without limitation, direct, indirect, incidental, punitive and consequential damages.

Indemnity

You agree to indemnify and hold mammothoutlet.ca, mammothdogbeds.com, DDC Inc, its subsidiaries, affiliates, officers, agents and other partners and employees or partner sites, harmless from any loss, liability, claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of use of the site, use by your pet, dog, or yourself of any products sold on this site including misuse of packaging in any way, including also your use of the site to provide a link to another site or to upload content or other information to the site. DDC Inc. and Mammoth shall not be responsible for any occurrences such as health related issues, sickness, or death that may arise due to the use or misuse of any products sold or obtained on this site and any other affiliate sites marketing the Mammoth trademark.

Shipping

Mammothoutlet.ca reserves the right to refuse and cancel any order. Shipping irregularities, no such current address, refusal of items or non-delivery of items for any reason are subject to extra shipping fees and or a restocking fee in order to obtain items returned to our warehouse. Mammoth hereby voids any warranty or warranties on shipping time of arrival. Shipping, once sent to the distribution carrier or pick up by a local or international carrier, is the responsibility of the specific carrier. Other custom charges may apply to customers outside North America. The customer must contact the carrier if any problems arise due to delivery.
*Free shipping offer is not applicable to the returns/exchanges, or to the following Provinces:
Nunavut, NWT, Yukon

Tracking

A tracking number is automatically sent to the e-mail address provided on your order when your order is shipped. If no tracking information is received after seven days, please submit a request to tracking.

Cancellations

We strive to process your order as quickly as possible in order to get it to you in a very timely manner. If you decide you must cancel your order, please do so by calling our toll-free number 1-888-364-2339 within 4 hours on the same day of order placement and speak directly with an agent to obtain a cancellation number. You may also e-mail mammoth support or contact chat and speak with a live agent, same day. Please await confirmation with a cancellation number, otherwise your order is placed in que for processing. No phone messages will be accepted. Cancellation after this time frame will be charged a 30% restocking fee and any shipping fees incurred. No exceptions.

Returns/Exchanges

Email your request to mammothsupport@aol.com only. Returns require a return authorization number (RAN). Any returns or exchanges without authorization will be refused. You may only return an unused item in new condition within a period of twenty-one days from date of order. Not applicable on custom orders, embroidered items, and XXL size 72x55 SKU#803, closeouts, seconds and discount dog beds. Once return is granted, shipping to destination charge applies to all orders. Free shipping is void upon a return or exchange. We reserve the right to charge a 30% donation fee on returned items that do not comply with our return policy. The donation charge will insure that your product will not be sold again and donated to humane societies or shelters and rescue organizations. Exchanges must be processed within five days of receipt. EAN required from mammoth support. We reserve the right to cancel any return or exchange at our discretion.

Warranty

Mammothoutlet.ca offers a 100% guarantee against manufactures defects. If a defect is detected, please contact us so we may rectify the problem or replace the product ordered. There are no refunds on products that deem fit to specifications determined by our inspectors, or embroidered personalized items. We are not responsible for products manufactured by anyone other than Mammoth.

Contact Us

If you have any questions about these terms or want to contact us for any reason, you may do so by email at mammothsupport@aol.com, Our Privacy Policy is located here.